Privacy Policy

Date last updated: 20/05/2026

This page sets out the privacy policy and aims to formalise our commitment to respecting the privacy of users of the website canoevaucluse.com (the “Site “) operated by Kayak Vert.

As part of making our Site available, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”) and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data solely in connection with the provision of our Services or communication about these Services, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed. Accordingly, you will never be asked to provide personal data considered “sensitive”, such as your racial or ethnic origins, or your political, philosophical or religious opinions.

By registering on the Site, you authorise us to process your personal data in accordance with the Policy. If you do not accept the terms of this privacy policy, please refrain from using the Site and our Services.

In which cases do we collect your personal data and what data is collected?

We may collect and store your personal data, in particular when you:

Browse the Site

We use your personal data to enable the implementation and management of the Site’s Services and to respond to your specific requests. We also use your personal data in order to operate and improve our Services, our Site and our approach. This information is used solely by us and enables us to better tailor our Services to your expectations.

If you have decided to receive e-mails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages relating to our products and promotions. We will then use the personal data you provided when registering. You can unsubscribe from these communications at any time.

1.1 Browsing the Site

Connection data. Each time you connect to our Site, we collect personal data such as, in particular, your IP address and your computer’s MAC address, the date and time of connection, as well as information about the browser you are using.

Browsing data. We also collect information enabling us to identify how you access the Site, which pages are viewed and for how long. In this context, we may use Cookies as specified in paragraph 6 below.

1.2 Contacts

In order to follow up on requests you may make to our Customer Service and to confirm the information concerning you, we may use your surname, first name, e-mail address and telephone number.

2. How do we protect your personal data?

We have put in place technical and organisational security measures with a view to guaranteeing the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorised third parties. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.

However, it is specified that, as no security measure is infallible, we are not able to guarantee absolute security for your personal data.

3. In which cases do we share your personal data?

3.1 Sharing your personal data with third-party companies

While you are browsing the Site, your personal data may be transmitted to external service providers. These third parties provide a service for and on our behalf in order to enable the proper functioning of the services

No transfer of personal data is carried out outside the European Union.

Except where a third party asks you to accept its own privacy policy and terms of use, the third-party companies that have received your personal data have undertaken to process your personal data solely for the implementation of our Services.

We will never share your personal data with third-party companies for marketing and/or commercial purposes without having obtained your prior consent.

3.2 Sharing with the authorities

We may be required to disclose your personal data to the administrative or judicial authorities where such disclosure is necessary for the identification, apprehension or prosecution of any individual likely to harm our rights, those of any other user or those of a third party. Finally, we may be legally required to disclose your personal data and in such a case cannot object to it.

4. How long do we keep your personal data?

We will only keep your personal data for the duration of your registration on the Site in order to ensure your identification when you connect to your Account and to enable the provision of the Services.

Thus, if you unsubscribe from the Site, your personal data will be erased and kept only in archive form for the purposes of establishing proof of a right or a contract.

In any event, we will keep your personal data for a period not exceeding that necessary in relation to the purposes for which it is processed in accordance with the uses set out in this Policy and in compliance with laws and regulations.

5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be placed on a device when an online service is accessed using browsing software. A cookie file allows its issuer, in particular, during its period of validity, to recognise the device concerned each time that device accesses digital content containing cookies from the same issuer.

In any event, cookies placed on your browsing device with your consent are destroyed 13 months after being placed on your device.

5.2 What are the cookies issued on our Site used for?

The cookies we issue enable us:

to establish statistics and volumes of traffic and use of the various elements making up our Site (sections and content visited, browsing paths), enabling us to improve the interest and usability of the Site and, where appropriate, of our products and services;

to adapt the presentation of our Site to your device’s display preferences (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the viewing or reading hardware and software that your device includes;

to store information relating to a form you have filled in on our Site (registration or access to your account) or to products, services or information you have selected on our Site (service subscribed to, contents of an order basket, etc.);

to allow you to access reserved and personal areas of our Site, such as your Account, by means of identifiers or data you may have previously entrusted to us, and to implement security measures, for example when you are asked to log in again to a content or service after a certain period of time.

On your first visit to the Site, a cookie banner will appear on the home page. A clickable link provides more information about the purpose and operation of cookies and refers to this Policy. Continuing to browse to another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) constitutes your acceptance of the placing of the cookies concerned on your computer.

5.3 How can you control the cookies used?

In accordance with the applicable regulations, you may refuse the use of cookies that are not strictly necessary.

Furthermore, you can at any time configure your browsing software so that cookies are saved on your device or, conversely, rejected (either systematically, or depending on their issuer). You can also configure your browsing software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie can be saved on your device.

Warning: any setting is likely to alter your browsing on the Internet and your conditions of access to certain services requiring the use of cookies. We accept no liability for the consequences arising from the degraded functioning of our services resulting from the impossibility of saving or consulting the cookies necessary for their operation which you may have refused or deleted. This would be the case if you attempted to access our content or services that require you to identify yourself. This would also be the case where we (or our service providers) could not recognise, for technical compatibility purposes, the type of browser used by your device, its language and display settings, or the country from which your device appears to be connected to the Internet.

5.4 How to configure your browsing software?

For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser’s help menu, which will enable you to find out how to change your cookie preferences. You will find below information concerning the main browsers.

Internet Explorer / Edge

In Internet Explorer, click the Tools button, then Internet Options.
Under the General tab, under Browsing history, click Settings.
Click the View files button.

Firefox

Go to the browser’s Tools tab then select the Options menu

In the window that appears, choose Privacy and click Show cookies

Safari

Access Settings via the browser menu (Safari > Preferences)

Click Privacy.

Google Chrome

Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).

Select Advanced Settings

Click Content settings then Cookies.

To obtain more information about cookies, you can consult the CNIL website.

6. What are your rights?

You are the only person to have communicated the data in our possession to us, via the Site. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular Articles 15 to 22 of the GDPR, and after having proven your identity, you have the right to ask us for access to the personal data concerning you, and its rectification or erasure.

In addition, within the limits laid down by law, you also have the right to object to the processing, to restrict it, to decide on the fate of your data after death, to withdraw your consent at any time, and the right to the portability of the personal data provided.

You can contact our Services in order to exercise your rights at the following e-mail address: Contact e-mail or at the following postal address: Company address, enclosing with your request a copy of an identity document.

7. Conditions for amending the privacy policy

We reserve the right to amend the privacy policy at any time. You are therefore advised to consult it regularly. In the event of amendment, we will publish these changes on this page and in the places we deem appropriate depending on the subject matter and significance of the changes made.

Your use of the Site after any amendment means that you accept these amendments. If you do not accept certain substantial amendments made to this Policy, you must stop using the Site.

8. Data Protection Officer and contact

For any question concerning your personal data or if you wish to delete your Account, please contact us at the following postal address: 1193 Avenue Robert Garcin 84800 Fontaine-de-Vaucluse (indicating “Privacy – Data Protection”), or by email at contact@canoevaucluse.com.

The French Data Protection Authority (“CNIL”)

We remind you that you can contact the CNIL directly on the CNIL website or by post at the following address: Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.